You responded to my emergency situation quickly. You were reasonable and reliable. Definitely professional and the service guys were friendly and cleaned up more than I expected. Very satisfied and I will be telling everyone I know.
Zolton KuthyFast, efficient, knowledgeable servicemen, cleaned up area, polite and answered all questions. Adam and Mike are highly recommended.
Colleen BradshawTechnicians from MACKAY removed our three and a half year old air conditioner and furnace and installed new, more efficient air conditioning and heating units. They were knowledgeable and worked efficiently, leaving the house as clean and undisturbed as when they arrived.
Frank C. HurstMACKAY Advanced Energies is highly professional with prompt and courteous service.
George ClelandFriendly, efficient, clean, informative.
Edward KosService was prompt and professional. Marty paid attention to every detail. We are very pleased with all aspects of quotes and installation.
Catherine RiceProfessional service in a timely manner from start to finish. Thanks for a great job.
Mr. Kim MallyshDependable and fast, efficient work and service.
Ross GaleYour installation staff was courteous and took the time necessary to explain the work being done, rebates, etc. I was very pleased that you took the opportunity to make the misquote of rebate right, which was very professional of your company. I would highly recommend your firm!
Brad WhitlawGreat job from start to finish. Your staff was competent and very co-operative, even worked late to make sure we had heat for the night. Many thanks!
Diane NetherwayQuality products. On time, made sure they didn’t track dirt into the house. Explained everything thoroughly. Insisted on cleaning up, very friendly.
Lois FalconerPrompt, efficient, cleaned up after, everything spotless and in order! Explained new equipment. Impressed with all employees we has contact with. Thank you!
Jayne HlywkaWe were very happy with the quick and courteous service. All the men were friendly and knowledgeable. Good PR!
Allen BarreExcellent service, called back within minutes, knowledgeable, friendly people.
Rene HugBoth my husband and I were very pleased with this whole process! Your staff was very professional from start to finish. Explained all areas of our new A/C to us – even answering questions we still had – thanks again for everything – looking forward to dealing with your company again in the future!
Cornellia MacLellanThorough, courteous, and explained anything asked along the way. We were involved as much as our comfort allowed. Inspection with installation at end was again thorough and done with ease and patience. Thank you!
Trudy SmithGreetings. Our furnace got fixed and the house is back to normal. Thanks for providing wonderful service, peace of mind with the Encompass home warranty program and arranging with good service people (MACKAY Advanced Energies). The service technician was very much understanding and did the job well on time. Also our sincere thanks to Firstnational for providing the Encompass home warranty fee for the first year. Have a blessed year ahead. Sincerely
Jayasankar Subramanian & Sivagama S. SikamaniAll workers were professional, neat, courteous, and did an excellent job. Denise Livingston Friendly and helpful staff, kept us informed of installation process. Cleaned up as work progressed and left the area clean at the completion of the job.
Maude McalpineMACKAY understands the technology of the 21st century. MACKAY has put us on a path toward efficiency in air water and electric power; they helped us understand and materialize the financial rewards including rebates. Their estimates were accurate and competitive. Install was on time and clean. All employee contacts, including phone reception were pleasant and efficient.
BruceThe service and staff of the installation was excellent! The people involved were very good, helpful and very courteous and informative!
J. HoneyOn Saturday evening my furnace wouldn’t respond to a demand for heat so I called for a service person. Jason called back promptly and arrived at the house as soon as possible after finishing a couple of calls. He quickly determined that my thermostat was faulty and he replaced it. I want to commend your company and especially Jason for excellent and very friendly service. Having the VIP service contract is a great comfort and something I would never want to be without. P. S. Give Jason a raise or at least a hug
Ross Williams> You were prompt, informative , and very courteous. I liked the way you laid runners down, so as not to track dirt and wet feet across my floors. Everyone we dealt with from start to finish answered all questions. I felt you were honest.
Margaret WoodnuttVery professional, knowledgeable with an excellent product and good work ethic.
Norma QuesnelQuick, efficient, clean up carefully.
Gary HemphillYou are knowledgeable and accurate, you respond quickly. The job is done right and they clean up any mess. You follow codes when doing the work.
Evelyn GohsI just wanted to say thanks. Everything went well with our installation. We appreciate the services of everyone involved; Dave W., Pat, Don and Dave D. they did all the little extras that turns a good job into a great job.
Nancy RogersVery professional crew, worked extremely well together. They took the necessary time to complete the job properly, without cutting corners. I would recommend 100%.
Jim LeckieVery professional, very knowledgeable, prompt, efficient and clean. Steady hard workers. Very impressed with Dave Williams, Dave Doherty and Kyle. Thank you for a super job! Office staff was also friendly, helpful and efficient.
Nancy Jolley & Ron KlineDelighted with the care taken on installation; very reassured by the knowledge and professionalism of the installers Dave Doherty and son Kyle. Also our initial estimate was very thorough – with lots of experience representing your company, we were confident in selecting you.
Mark & Adele ThomasBoth men were pleasant and very efficient. The drop cloths used were a great addition. They arrived promptly, explained what they did and how it works. Excellent job and service.
Donna CollinsPunctuality, knowledgeable salesmen and technicians, clean work area. Your guys do the job they’re paid for!
Don CordonPrice was good. Sales staff were thorough, informative and willing to explain things. Installers were friendly, informative and went out of their way to maintain the least impact for a household including a home based business and two small children. Thanks!
Kyle UptonPolite, knowledgeable and friendly staff who were willing to answer ALL of my questions (which were very basic and they didn’t make me feel dumb for asking/not knowing) and showed me what I need to do (e.g. changing filters).
L. LindersDave was very friendly yet professional and informative. Installation was performed as I was advised. I hardly knew anybody was there, and they were very impressive.
BoworkProfessional, knowledgeable, attention to detail, friendly, tidy, helpful, good quality product, excellent follow through with details that were discussed – we also truly appreciate the complimentary repair prior to installation. Thank you!
Kathryn ChevrierThe crew that installed my furnace was knowledgeable, experienced and efficient. What is more, they were polite, and very customer oriented. They treated us and our home with respect and care. Very simply, the best thing of all was that MACKAY heating and everyone I talked to and dealt with did what they said they were going to do and exceeded all expectations. Not all small business people do that. In fact not all big business people do that. In particular, my wide enjoyed Marty’s lecture on how to program the thermostat. Finally, the installation and the piping is almost a work of art. As you know, the other system was a piped up nightmare and caused me continuous mental pain when I just looked at it. I’m very pleased!
Ron GroppAdam and Mike were both informative and respectful of property, and interruptions, etc. they were both conscientious and pleasant. Both took their time to explain everything and both seemed to like their job. Peter was terrific as well. It was service people that made my decision to go with MACKAY. I got four quotes.
Joan CrawfordVery professional, attention to detail was great. Knowledgeable and able to answer all my questions clean up was also very good.
Mike BranchYour staff was prompt and organized in commencing their job. Staff was professional looking, polite and knowledgeable in answering my questions. When furnace and air conditioner were installed, they left the areas clean and tidy.
S. JacksonThere is not a thing I would do to change the great staff that you have, and the people that we have had dealings with have always been so nice. Even our dog likes them. Mike was great.
U & B MassaraVery professional and courteous. Left house clean when they finished. I’m very happy. Brian Castle Mike and Adam did a great job with the installation. They were very friendly, knowledgeable and professional. Dave Williams was very professional when giving us the quote. We liked that he had a technical background and was not just a salesman.
Mark & Carol GreenAdam was very knowledgeable, patient and obliging to our requests. Also, Dave Williams was very good at explaining the estimate including information on the rebates available.
Heather WinningEveryone we dealt with was helpful in answering our questions. Calls were returned promptly and the work was done with a minimum amount of disruption.
Rob AntonishenYou were prompt, knowledgeable and your price was good for the product and services received. Professionally done!
Susan BakerTech’s were very polite, answered all questions I had. Clean job and work area. Furnace and air conditioner look great.
Diane GrahamPunctual, clean, polite and explained all work that was done and how to operate the new system.
Sundance FarmsProfessional, courteous, patient with demonstrations. Friendly, knowledgeable. Don and Marty worked well together.
James LeeThey have a prompt response for answering service. Honest technician who initially checked into problem. Prompt correction/installation of new furnace.
Don SawulaSales staff presented information well, answered customer questions well. Excellent administrative/ customer service. Excellent professional installation service, considerate of customer needs RE protection of customer property, clean-up during and after installation.
S. C. ArnoldHonesty is key. Caring about customer satisfaction is very evident starting with the phone reception through to home follow up. Keep up the good work!
Virginia KerhoService people were well mannered and polite. Also, they gave you your options and explained the problem in detail, and left the home very clean and tidy.
Ron MilneI liked how your workers were conscientious in what they did and how we could ask them tons of questions and they were very patient dealing with them and explained everything clearly. Thanks to Don, Mike, and Dave as well!
Christine DiagleThe service personnel – Marty, Zack and Roy couldn’t have been nicer and worked very efficiently. It seemed like no time before the old furnace was out and the new one was in. they all worked extremely well together. Any question I had were answered. Thank you!
Nancy AndersonI was very impressed with the efficiency of the two workmen Dave and Mike. They were extremely friendly, professional and knowledgeable. You can be very proud of your representatives.
Ken KraekerCourteous, knowledgeable, the person that headed the furnace installation, thoroughly checked the system. He noticed a noise in the A/C which I have reported before and said that he would check service bulletins. The next night he phoned and said a new compressor was ordered and would call back to arrange a time to install. This is the part that customers appreciate, a person who takes the time to recognize a problem and investigate and rectify the problem. This is a dedicated employee who is a true asset to the company. I have had other service work performed by MACKAY and each one has been courteous, proficient and answered my questions. Kudos! I will not hesitate to recommend MACKAY Advanced Energies.
Gary StilsonWe found you to be very helpful and efficient following the installation everything was left neat and tidy. Marty and Fred explained everything and gave us a good walk through on how everything works. Thanks.
William PowellGood salesperson, prompt service.
Linda TaylorOn time, clean workers- left no mess. Explained how things work.
Mel & Marie BoothWorkers courteous and prompt. Was told the job would take two or three days. Job completed in two and a half days. A fine crew of young men. Knowledgeable at what they were doing.
Jane W. SchultzThe company rep, Peter Hillman, who came to give me an estimate on a new A/C was very professional and knowledgeable. The servicemen, Fred and Dave D. were also very professional, knowledgeable and polite. The job was difficult and they worked very hard and answered all my questions. They finished, job looks great. Many thanks to all of you. P.S. we also love Karen who does our yearly furnace service.
Anastasia MiddletonWe were very impressed with the prompt and efficient service. Our furnace and water heater were both installed in one day as promised. They leave the home as clean as it was on arrival.
Peggy BoydYour trades people did exceptional work in installing the furnace and air conditioner. Very polite and helpful showing me the workings of the programmable Comfort Control. Also very tidy when working and when the job was done. Thank you once again.
John ClarkAlready have referred MACKAY to someone else, workers are polite and work neatly. Pleasant to interact with your employees.
P. FritzVery personable people. Good communication with the homeowner. On time! Kept a clean worksite and cleaned up after selves. From my observations all looked good in terms of quality service.
Don LarmanYour office and technicians were very courteous. They know their job very well. We would highly recommend your company to others. Thank you very much for your service.
Herman DupuisService is prompt and warranted where applicable. Technicians are professional, polite, efficient.
Anne HockeyShowed up on time, polite and respectful, seemed very knowledgeable and well-trained. Cleaned up when finished.
Judy HallettPeter Hillman did a complete measurement of house and was extremely helpful. Installer did an absolutely professional job.
Tom SillsAnswered all questions we asked very well, informed us where pipes, etc were to be placed.
B. AbbottSpeedy, efficient, friendly, clean, courteous. A++. Awesome job! The list goes on and on! P.S. Adam and Mike were great! Highly recommended!
Marcie PennerProfessional, service, willing to take the time to answer our questions, thoroughly and courtesy installations staff, honest. Quality workmanship and sound technical background to support their “talk”. Thank you Andrew for the excellent work!
Paul and Peggy ClineVery polite, professional young men, a credit to your company. Very courteous in answering all this old lady’s questions.
Edith ShorePrompt, friendly service. The gentlemen were courteous, efficient and knowledgeable. Also they were all tidy workers and cleaned up after themselves. A great job! I’d like to also mention the ladies on the phone were fantastic also. We were worried and our minds were put at ease. The guys answered my multiple questions patiently and with good humor. Thanks!
Terri-lynn UlleyPeter explained options clearly and helped me to choose an appropriate boiler. The men who did the work were on time and worked efficiently, very nice, considerate, cleaned up, etc. I am delighted with the quality of the work, as always. Thank you to everyone who worked so hard.
Nancy DecourvilleThat the crew you sent to my home was efficient, competent, courteous and professional. I would not hesitate in recommending MACKAY Advances Energies to anyone.
Jeff MaissanHonest, good recommendation of requirements. Good staff, timely, good work/installation and explanation of work done.
Vic & Oekie MuellerYou deal honestly, did a neat job and your employees were very helpful.
Ian MitchellThe workers wasted no time during the day to remove and install. They cleaned up very well and kept things clean. They rearranged looks of pipes, and eye sores which were appreciated. They were very helpful in explanations for any questions we had.
John BorbathService!! Marty was so very polite and helpful. Explained everything clearly and patiently.
Joanne SpironelloMACKAY does a neat, clean installation! The service guys are pleasant, well mannered, nice to deal with.
Angela EnnsEmployees were prompt, pleasant, took good care to do a good, neat job. Also were careful to explain what modifications they were doing together with the operation of maintenance of the system. Provided guidance for Energy Rebates.
I was impressed by the level of service provided! I had my mom there to let the installers into the house, and she was also impressed by the service received. Keep up the good work! The install took a while but the two gentlemen that installed the a/c remained very pleasant!
Ruth GilbyPrompt service. Technicians were on time, very professional and did a very good clean up after finishing the installation.
Joe RichardDave Williams was fantastic to deal with – honest, straightforward, knowledgeable and not “salesy”. The installation crew was very polite, clean and considerate. We appreciated the extra effort they took to make things look good. Everyone was terrific. We would highly recommend you to family and friends.
Elaine and Peter VandenBergWe are satisfied with the work they did, they knew exactly what they were doing. Good job!
John WolodzkoPeter was the only sales rep who properly assessed the lasting needs for our house. Marty, Adam and Royce were very professional and helpful. They left property very clean.
Bob ThompsonMen were very professional, answering any questions, were clean and efficient. Our granddaughter loved the big box from the air conditioner!
Joan SchwenkerI want to say thank you for the killer service and my new air conditioner! I’m very happy with the arrangement. Your team did a great job and I’m very happy. Thanks again for everything, you have amazing business ethic!
Ray DupuisVery efficient clean up- outside and basement. Explained all details so we could understand. Very pleased with the service and the courtesy shown.
Harry and Dixie PettiFrom Dave Williams who explained everything patiently, to Mike and Dave who installed and explained everything so well, it was a stress-free, comfortable experience.
J. BenesraOur furnace and air conditioner was installed by a very helpful staff. Everyone involved; Peter, office staff to the nice men who installed the units. Very clean and hardworking men. We will not hesitate to recommend your company. Thank you!
George and Joan TeibertSales rep was professional and offered advice to relocate the furnace to make our room bigger. Installers were professional, clean and kept us informed as to what they were doing. Answered all our questions thoroughly.
Liz & Doug BoyleYour employees acted very professionally, did an excellent job and are obviously dedicated to the company.
Heather BakerFrom start to finish the guys worked well as a team, getting the job done right. They worked hard to get the job done, and answered any questions I had. They protected my floor and did a great job cleaning up after each work day!
Steve CuttingVery efficient, very helpful. Explained the working of the thermostat well, took extra time cleaning up. Will definitely refer your company to people.
Anne Marie Henderson for Rev. Charles HendersonAll of the installers were very friendly and willing to answer any questions. They took their time to explain everything fully. I would recommend them any time.
Ruth BatesEverything was great from sales through to installation and follow-up! Professional, trustworthy, and excellent workmanship. You were my husband’s first choice from the start and our confidence was right on the mark. Thank you!
Jo-anne & Lyle TrousdaleWe got red tagged and shut down, we have a two year old furnace and you re-arranged your schedule so you could install our furnace immediately. Greatly appreciated!
Brad CunninghamFriendly and fast service. Reputable company, in business in Niagara for many years. Trustworthy.
Sheila MurdockVery knowledgeable in trade and products. Respectful and hard working. Had to call in a technician the next day to address a problem, Dave Williams was here within two hours. Great service! Your workforce is excellent. Keep it up.
Wes SchroederPeter, who gave the estimate, was thorough and interested in how my system could be improved, (duct changes). The men who did the installation were courteous and did a beautiful job – taping seams, supports for duct runs, dealing outside access areas etc.
Doris EagleshamConsiderate, knowledgeable and helpful staff. They used our back door to keep from tracking snow through the house. Made sure that all my questions were answered, no pressure. Recommended what was best for me and my house, not what was the more expensive option.
Dawn CurtisThanks for a job very well done. It was a real treat to watch your guys work. Over the years I’ve watched any number of contractors working in my and other’s homes, I’ve rarely seen a crew that worked so well together, were so unfailingly polite too and concerned with the customer, and whose work was of such a high standard. Thanks very much for the exceptional work.